Sections of the policy
Information We Collect
We collect the information you choose to provide, which typically includes your name, email address, phone number if you supply one, and the content of your message to us. If you contact us for wholesale purposes, we may also receive your business name and location. We record the date and channel of your inquiry so that replies can be tracked.
When you write to us about a specific product on our catalog — a men's vitamin formula, an energy and endurance formula, or a natural capsule for strength and vitality — the product name you mention sits inside your message, not in a separate profile. We do not ask for information we do not need in order to answer you.
Automatically Recorded Data
IP address and browser type
Log entries from the hosting provider that identify the connection, not the person behind it.
Pages you request
Used to check the site is serving pages correctly and to spot broken links.
Time of each request
Kept briefly so unusual traffic patterns can be investigated if they appear.
This data is used to keep the site working, to diagnose errors, and to prevent abuse. It is not used to build a personal profile of you, and we do not attempt to identify individual visitors from it.
Cookies
The site uses a small number of cookies for basic functionality and for measuring aggregate page usage. A separate Cookie Policy describes the cookies in use and how you can control them through your browser settings. You can disable cookies, though some parts of the site may function less smoothly if you do.
Cookies on primavita.co.id are not used to serve interest-based advertising, and they do not record what you read across other websites.
Two groups, no more
- Functionality. Remembering your cookie choice and keeping the contact form working correctly.
- Aggregate measurement. Counting page visits in totals, so we can tell which guides and product pages readers actually use.
Browser-level blocking works on both groups. Nothing about your health or your purchases is stored in a cookie.
How We Use Your Information
We use your contact details and message content to answer your inquiry, to follow up if a reply is needed, and to keep a record of the conversation. If you request it, we use your details to send information about products or wholesale terms. We do not use your data for automated decision-making, and we do not use the contact details you submit for unrelated purposes.
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1
Answer your message. A reply goes only to the address or number you gave us, and it comes from our own contact channels.
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2
Follow up when the conversation needs it. If a question spans a few messages — comparing men's vitamin formulas, for example — we keep the thread together so you are not asked the same thing twice.
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3
Send what you asked for. Product information or wholesale terms go out only when you have requested them, and you can ask us to stop at any time.
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4
Keep a plain record. We note the date and channel of an enquiry so that follow-ups can be tracked and mistakes corrected.
Sharing And Third Parties
We do not sell personal data. We may share it with service providers who help operate the site, such as our hosting and email providers, and only to the extent needed for them to perform that function. We may disclose information if required by law or by a competent authority in Indonesia. Where a service provider processes data on our behalf, we require it to protect that data.
The three cases where data leaves us
- Hosting and email providers that keep the site and our inbox running.
- A lawful request from an authority in Indonesia, where we are required to respond.
- A named processor acting on our instructions, bound to protect what it handles.
We do not pass contact details to advertising networks or to unrelated third parties.
Retention
Record
How long it stays
Enquiry records
Kept while the matter is active and for a reasonable period afterwards, so the exchange can be reviewed if a follow-up arrives. Deleted or anonymized once that purpose ends.
Wholesale correspondence
Held for as long as an active business relationship continues, then removed with the same routine as enquiry records.
Hosting technical logs
Retained for a shorter window than enquiry records, kept only for security and diagnostic purposes, then rolled off automatically.
If you ask us to delete your data and there is no legal reason to retain it, we will do so.
Your Rights
You can ask us what personal data we hold about you, request a copy, ask for corrections, or ask for deletion. To make a request, write to [email protected] and describe what you want. We may ask you to confirm your identity before acting, so that we do not release data to someone else. We will respond within a reasonable period.
Know what we hold
Ask for a summary of the details tied to your email address or phone number, and we will list them for you.
Correct what is wrong
If your name or number was mistyped, tell us and we will update the record instead of starting a new one.
Take a copy with you
Request a copy of what we hold and we will send it to the address the request came from, once your identity is confirmed.
Ask us to delete it
Where no legal reason requires us to keep a record, we will remove or anonymize the data and confirm when it is done.
Children
This site is intended for adults. We do not knowingly collect personal data from children. If you believe a child has submitted information to us, contact us at [email protected] and we will delete it.
Security
We take reasonable technical and organizational steps to protect the data we hold, including limiting access to the team members who need it to answer inquiries. No method of transmission or storage is entirely secure, so we cannot promise that data will never be affected by an incident. If a breach affects your data, we will inform you as required by applicable law.
What we ask of you
Send only what is needed for your question. Please do not include bank details, passwords, or scanned identity documents in a first message — if we ever need more, we will ask you directly through a channel you recognise.
Changes To This Policy
We may update this policy to reflect changes in how the site operates or in legal requirements. The current version is always the one published on this page, and the effective date is shown at the top. Continued use of the site after a change means you accept the updated policy.
Contact
Questions about this policy, a request about your data, or a question about any of our natural supplements for men — write or call and we will answer during working hours.
- Company
- PrimaVita Men's Wellness
- [email protected]
- Phone
- +62 361 774 773
- Opening hours
- Mon–Fri, 9:00 AM – 6:00 PM · Sat, 9:00 AM – 2:00 PM
- Address
- Jl. Raya Kuta No. 88, Kuta, Kabupaten Badung, Bali 80361, Indonesia